Dissatisfaction
I have a policy with this company only to find out unknown sum has been deducted went to their several brunches and only to be told they can't see the amount I'm talking about, to my surprise I have two policies and the other one no one seemed to know or even tell me how I got it because it didn't appear. Only to find out it didn't appear because of the id number was clearly purposely put wrong it's a policy I once has a few years ago and had lapsed but for some reason someone re-opened it without my consent I took the other one because the previous one has lapsed.
Helpful (0)
Replies (1)0
Replies (1)
Metropolitan Life's replyOfficial
05 Feb 2019, 11:23Dear Mafaladi Moloto
Thank you for raising your concern with our office.
Did you know you can contact us directly for your complaints?
Our contact details are as follows:
Tel: *** or *** (switchboard)
email: ***.
Regrettably we cannot trace the policy number with the details provided on your post.
One of our Assessors will be contacting you directly for more information, in order to trace the policy and resolve your complaint.
Regards
Client Care Team
Thank you for raising your concern with our office.
Did you know you can contact us directly for your complaints?
Our contact details are as follows:
Tel: *** or *** (switchboard)
email: ***.
Regrettably we cannot trace the policy number with the details provided on your post.
One of our Assessors will be contacting you directly for more information, in order to trace the policy and resolve your complaint.
Regards
Client Care Team
Best regards,
Metropolitan Life's reply05 Feb 2019, 11:23
Official
Dear Mafaladi Moloto
Thank you for raising your concern with our office.
Did you know you can contact us directly for your complaints?
Our contact details are as follows:
Tel: *** or *** (switchboard)
email: ***.
Regrettably we cannot trace the policy number with the details provided on your post.
One of our Assessors will be contacting you directly for more information, in order to trace the policy and resolve your complaint.
Regards
Client Care Team
Thank you for raising your concern with our office.
Did you know you can contact us directly for your complaints?
Our contact details are as follows:
Tel: *** or *** (switchboard)
email: ***.
Regrettably we cannot trace the policy number with the details provided on your post.
One of our Assessors will be contacting you directly for more information, in order to trace the policy and resolve your complaint.
Regards
Client Care Team
Best regards,