NK
Ndlovukazi K

1 reviews | Active since Oct 2019

21 Nov 2025, 14:33

Dissappointed and Frustrated

I would give 0 star if it was available. The way I am so disappointed with them. I wanted to cancel a policy with them and now I being sent from pillar to post without any clear answer.

The worse part is that they have cancelled both my policy without my consent. Now I have to restart the process of re-instatement which I have already done. A month ago.

I will not recommend them to anyone. They will just give you stress after stress. I regret ever taking out a policy from them

Does anyone know where you can lodge a complaint outside Metropolitan?

0
Replies (1)
Metropolitan Life
Metropolitan Life's reply21 Nov 2025, 16:08
Official
 Dear Ndlovukazi
 We acknowledge receipt of your complaint on HelloPeter.
 
 We always strive to serve all our clients well and regret reading of the difficulties you encountered when cancelling your plan.
 
 One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible. 
 Regards
 
Metropolitan Client Care Team