DISSAPOINTED BAD SERVICE

I have submitted 2 death claims 1 by Hollard and 1 by Metropolitan, Hollard gave such good service informing me if anything was outstanding..they have received all information and will be paying out today still...but i cannot say the same for METROPOLITAN...I have sumbitted my claim last week before submitting the Hollard claim...untill today no one has called me I have called 3 times ...all that the agent say they have logged the manager to call me because they dont know why the claims department are not releasing the claim and said that they were suppose to release the claim yesterday as all submitting documents have been received...i have not heard once from Hollard or the manager in the service department.....my grandmothers money was good enough to collect each month not missed one premium...but now with paying out they makig excuses due to backlog...WOW WELL DONE YOU REALLY DOING AN AMAZING JOB...i am urgently waitig on a response....