Dispute on Unpaid funeral cover claim

August 2012 I took a funeral cover for my aunt. I was advised by the broker to make my aunt as the policy holder then I will be the person responsible for the payment and the beneficiary as well because I had an existing policy with the company. On the 03rd July 2020 my aunt passed away. I phoned the company on the 6th July applying for the claim. The consultant told me that on the form the broker did not select any beneficiary therefore I cannot make a claim as I am not the beneficiary, which I know I am, as per the forms filled in by the broker. I then spoke to the broker, who took full responsibility of the mistake and promised to fix it so that the claim is paid. He did not do that as he then started ignoring my calls. I took this policy because I wanted to give my aunt a dignified funeral, unfortunately the opposite happened. I have been paying this cover since 2012 thinking the broker did the right thing now I have to suffer because of the uns****ed and irresponsible metropolitan life broker. I humbly request for your intervention and assistance so that I can be paid what is due to me.policy number is ***