Disheartening Service Delivery

<p>I have a funeral policy with Metropolitan for some of my family memebers I've been a good payer thus far dispite the fact that I am unemployed.</p> <p>On the 16th October 2016 we woke up to the sad news that my brother was ******ed, on Monday I notified the insurance. I submited all the documents as per their request. I was promised payment after 24hours but they never kept their promise. </p> <p>This resulted in me taking out a loan so I can play for the funeral expenses. When I got back to Joburg I personally went to the head office where they confirmed that the Bloem branch didnt send the documents, they then assured that the money would be paid Monday. </p> <p> </p> <p>I am still waiting </p>