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Stephen W

1 reviews | Active since Apr 2021

07 Jul 2021, 12:28

Disgusting Service to Date

I submitted a funeral policy claim on the recent passing of my dear Mom. to date there have been numerous emails and phone calls made to follow up on the claim. The same excuse seems to come back - no attachment in the email, please resend. The claimed 48 hour payout is a joke. What an unproffesional and uncaring business, given the circumstance one would expect a more personal approach.

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Replies (4)
Metropolitan Life
Metropolitan Life's reply07 Jul 2021, 21:35
Official
Dear Stephen

We acknowledge receipt of your complaint on HelloPeter.

We are sorry to learn that your mother has passed on.  Our condolences go out to you and your family during this trying time.

We regret to read that you have had a poor client service experience.

Unfortunately your post did not contain sufficient information in order for us to trace the policy number involved.

One of our Client Care Assessors will be in contact shortly, to obtain more details in order for us to investigate and revert back to you.

Regards

Client Care Team
SW
Stephen W's update07 Jul 2021, 21:40
Reviewer Update
Policy Number ***
SW
Stephen W's update07 Jul 2021, 21:41
Reviewer Update
Patricia Sally Wimborne is my Mom
Metropolitan Life
Metropolitan Life's reply07 Jul 2021, 21:50
Official
Dear Stephen

Thank you for the additional information.

The Client Care Assessor has sent you an email as she could not reach you telephonically.

Please respond directly to the Assessor

Regards

Client Care Team