LS
Leeds S
1 reviews | Active since Jan 2012
21 Aug 2024, 07:47
Disgusting Service / Illiteracy of Staff - 10yr Policies x 2
Numerous Calls and E-mails sent to Metropolitan to check on the STATUS of Existing Policies which is 10yrs old. No Answer or Holding for too long or Staff being illiterate not understanding my request.
Helpful (0)
Replies (2)0
Replies (2)
Metropolitan Life's replyOfficial
21 Aug 2024, 09:47Dear Mr Sngh
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay with the response to your email request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay with the response to your email request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply21 Aug 2024, 09:47
Official
Dear Mr Sngh
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay with the response to your email request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay with the response to your email request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's replyOfficial
21 Aug 2024, 09:49Dear Rajesh
We acknowledge receipt of your complaint on Hellopeter.
We always strive to serve all our clients well and are sorry to read that you are unhappy with our service.
Please be advised that our digital team has responded to your email on 13/8/2024 and our contact centre consultant has to take you through the client identification process to be certain we are speaking to the authorised person before being able to assist you.
This being said, we will arrange that one of our friendly contact centre consultants call you in order to assist you with your outstanding request/s as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on Hellopeter.
We always strive to serve all our clients well and are sorry to read that you are unhappy with our service.
Please be advised that our digital team has responded to your email on 13/8/2024 and our contact centre consultant has to take you through the client identification process to be certain we are speaking to the authorised person before being able to assist you.
This being said, we will arrange that one of our friendly contact centre consultants call you in order to assist you with your outstanding request/s as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply21 Aug 2024, 09:49
Official
Dear Rajesh
We acknowledge receipt of your complaint on Hellopeter.
We always strive to serve all our clients well and are sorry to read that you are unhappy with our service.
Please be advised that our digital team has responded to your email on 13/8/2024 and our contact centre consultant has to take you through the client identification process to be certain we are speaking to the authorised person before being able to assist you.
This being said, we will arrange that one of our friendly contact centre consultants call you in order to assist you with your outstanding request/s as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on Hellopeter.
We always strive to serve all our clients well and are sorry to read that you are unhappy with our service.
Please be advised that our digital team has responded to your email on 13/8/2024 and our contact centre consultant has to take you through the client identification process to be certain we are speaking to the authorised person before being able to assist you.
This being said, we will arrange that one of our friendly contact centre consultants call you in order to assist you with your outstanding request/s as soon as possible.
Regards
Client Care Team