Disgusting service from metropolitan

I made a claim from metropolitan funeral policy on the 28th of August 2020. After submitting all necessary documents I was told the policy will pay out within 48 hours or sooner. I waited the whole week without getting a response from this company. Tried calling them a few times but no one ever answers the phone. Left a bunch of messages still none of their agents ever got back to me. My loved one was buried on the 5th of September and still the policy did not pay out. I’m disgusting and disappointed at how this company treats its clients. I would not recommend anyone to take out a policy with such a company.