Disgusting Service

On the 13th of July I surrendered my policy with Metropolitan and I received my pay out , to my surprise my account was debited on the 20th of July for this policy , I called in and was advised to send my statement at the end of the month and I’ll get a refund , they sent an email to advise that the statement needs to show transactions for the full month of July , I told them that my statements get generated everymonth on the 20th , that’s my statement cycle . They still had the audacity to tell me that the statement I sent them does not have the proof of the transaction . Which not true , I’m her disappointed with this service . Policy No . ***