LR
Londiwe R
1 reviews | Active since Mar 2021
23 Mar 2021, 10:55
DISGUSTING SERVICE AT METROPOLITAN LIFE
I just want to warn people out there about how *********** Metropolitan is, to think that all my policies are with this disgasting company I just feel like I can die.
I have been requesting to partially surrender my policy from January until today (23.03.2021), I have been asked to send a certfied copy of my ID and Bank Statement and fill in the form I have sent that more than 3 times, but still I'm told my ID bar code must also be certified, they didn't bother to tell me when I enquired the first time. Everyone at Metropolitan is useless.
Helpful (0)
Replies (4)0
Replies (4)LR
Londiwe R's updateReviewer Update
23 Mar 2021, 16:40Good day,
Thank you Metropolitan for coming back to me regarding my complaint.
Lorna from the claims department has contacted me and promised that the matter will be resolved.
Regards,
Londiwe Radebe
Thank you Metropolitan for coming back to me regarding my complaint.
Lorna from the claims department has contacted me and promised that the matter will be resolved.
Regards,
Londiwe Radebe
LR
Londiwe R's update23 Mar 2021, 16:40
Reviewer Update
Good day,
Thank you Metropolitan for coming back to me regarding my complaint.
Lorna from the claims department has contacted me and promised that the matter will be resolved.
Regards,
Londiwe Radebe
Thank you Metropolitan for coming back to me regarding my complaint.
Lorna from the claims department has contacted me and promised that the matter will be resolved.
Regards,
Londiwe Radebe
Metropolitan Life's replyOfficial
23 Mar 2021, 16:43Dear Londiwe Radebe
We acknowledge receipt of your complaint on HelloPeter today.
We regret to learn of the difficulties you have encountered with the transaction you app**** for.
Regrettably to satisfy FICA requirements, we need to request a certified copy of your ID to transact on the policy.
Where the ID is a the ID card, we need the front and back of the ID to be copied to one page for the commissioner of oaths to certify as a true copy of the original.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter today.
We regret to learn of the difficulties you have encountered with the transaction you app**** for.
Regrettably to satisfy FICA requirements, we need to request a certified copy of your ID to transact on the policy.
Where the ID is a the ID card, we need the front and back of the ID to be copied to one page for the commissioner of oaths to certify as a true copy of the original.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply23 Mar 2021, 16:43
Official
Dear Londiwe Radebe
We acknowledge receipt of your complaint on HelloPeter today.
We regret to learn of the difficulties you have encountered with the transaction you app**** for.
Regrettably to satisfy FICA requirements, we need to request a certified copy of your ID to transact on the policy.
Where the ID is a the ID card, we need the front and back of the ID to be copied to one page for the commissioner of oaths to certify as a true copy of the original.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter today.
We regret to learn of the difficulties you have encountered with the transaction you app**** for.
Regrettably to satisfy FICA requirements, we need to request a certified copy of your ID to transact on the policy.
Where the ID is a the ID card, we need the front and back of the ID to be copied to one page for the commissioner of oaths to certify as a true copy of the original.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
LR
Londiwe R's updateReviewer Update
25 Mar 2021, 07:40Good day,
Thank you Metropolitan Team,
I am a proud and happy customer now, my issue was resolve and the payment reflected on my account today (25.03.2021).
I hope in future we will not have such a struggle like this one.
Lorna, thank you for keeping in touch until everything was sorted.
Thank you Metropolitan Team,
I am a proud and happy customer now, my issue was resolve and the payment reflected on my account today (25.03.2021).
I hope in future we will not have such a struggle like this one.
Lorna, thank you for keeping in touch until everything was sorted.
LR
Londiwe R's update25 Mar 2021, 07:40
Reviewer Update
Good day,
Thank you Metropolitan Team,
I am a proud and happy customer now, my issue was resolve and the payment reflected on my account today (25.03.2021).
I hope in future we will not have such a struggle like this one.
Lorna, thank you for keeping in touch until everything was sorted.
Thank you Metropolitan Team,
I am a proud and happy customer now, my issue was resolve and the payment reflected on my account today (25.03.2021).
I hope in future we will not have such a struggle like this one.
Lorna, thank you for keeping in touch until everything was sorted.
Metropolitan Life's replyOfficial
25 Mar 2021, 09:02Dear Londiwe
Thank you for taking the time to update your post on HelloPeter. We greatly appreciate your feedback.
What matters to you, matters to us.
Warm regards
Client Care Team
Thank you for taking the time to update your post on HelloPeter. We greatly appreciate your feedback.
What matters to you, matters to us.
Warm regards
Client Care Team
Metropolitan Life's reply25 Mar 2021, 09:02
Official
Dear Londiwe
Thank you for taking the time to update your post on HelloPeter. We greatly appreciate your feedback.
What matters to you, matters to us.
Warm regards
Client Care Team
Thank you for taking the time to update your post on HelloPeter. We greatly appreciate your feedback.
What matters to you, matters to us.
Warm regards
Client Care Team