1 reviews | Active since Sept 2013
Disgusting service and lack of respect for customers
I am disgusted by the lies I am being told by Metropolitan. For the past two months they have not debited for one of the 3 funeral policies. They say they are unable to debit due to insufficient funds but I have sent them screen shots stating that my account had more than enough for the debit. My bank cannot find the attempt to debit for the policy but the debits for the other 2 policies ran without any issues. I have not heard a response to the email I sent them. They are rude on the phone when they eventually answer. If there were insufficient funds in my account and the debit was unsuccessful the bank would have notified me. I have been having other issues with metropolitan for a long time now regarding other unrelated issues. They have a lot of disrespect for their existing clients. This is unacceptable
Dear Ntswaki M
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn that you feel disrespected.
Please note that banks don't show us what is available in a client's bank account and what not:
- All banks only advise us which debits presented to clients accounts were not successful and provide us with an error code for each rejected debit.
- These error codes provide us with the reason for the rejection and we cannot change or misinterpret the rejection reason and if any discrepancies occur, the account holder has to speak to their respective bank to resolve the matter.
- Once clarity is obtained from the bank, the client can then make arrangements to continue payment of the policy/ies, if the debit order has been stopped.
We would like to investigate your complaint and provide you with detailed feed back, but at present we are unable to view your full details and contact details on the Hellopeter site.
Please send us more information (policy number/s, your ID number and bank account number that was debited before) to ***.
You are welcome to mark it for attention Aletta Clarence. Please include your full names and contact number/s and email address and refer to your HelloPeter complaint posted today.
We look forward to hearing from you soonest.
Regards
Client Care Team
Dear Ntswaki M
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn that you feel disrespected.
Please note that banks don't show us what is available in a client's bank account and what not:
- All banks only advise us which debits presented to clients accounts were not successful and provide us with an error code for each rejected debit.
- These error codes provide us with the reason for the rejection and we cannot change or misinterpret the rejection reason and if any discrepancies occur, the account holder has to speak to their respective bank to resolve the matter.
- Once clarity is obtained from the bank, the client can then make arrangements to continue payment of the policy/ies, if the debit order has been stopped.
We would like to investigate your complaint and provide you with detailed feed back, but at present we are unable to view your full details and contact details on the Hellopeter site.
Please send us more information (policy number/s, your ID number and bank account number that was debited before) to ***.
You are welcome to mark it for attention Aletta Clarence. Please include your full names and contact number/s and email address and refer to your HelloPeter complaint posted today.
We look forward to hearing from you soonest.
Regards
Client Care Team