disgusting service

<p>On the first of September I sent through documents in behalf of my elderly mother who was over charged for her policy,called metropolitan and they said she must submit documents and it would take 5-7 working days to process.When I called again today to follow up on the refund I was shocked to hear that no one was attending the case,its shocking that on the 4th day of the claim Jo is bothering with it,when I asked to speak to the manager was told that she is not available, eventually got hold of a lady by the name of Catherine in the complaint department who assured me that she would help and nothing yielded from that,very disappointing from head office especially for my 69 year old mother who has been paying them without fail.metropolitan head office provides the worst service ever</p> <p> </p>