1 reviews | Active since Jun 2020
Disgusting serivice and treatment from Metropolitan
If I could rate them a zero I would. This is regarding a claim on my Dad's life insurance that was supposedly paid off by Metropolitan Life but we never received any payment from them. my dad passed away 18 years ago in 2005 & we were told that the claim was paid out which we never got the money and when I queried this with Metropolitan life I was told that they will get a forensic guy to contact my mum because we made them aware that the signatories on that claim where neither me or my mum. the forensic guy was meant to call my mum since November 2022 and to date no one has called and when I followed up with the lady that was handling my query she's been saying that the forensic will call.
I mean this is not on, there is no sense of urgency from Metropolitan to get this sorted as there was ***** done with this claim. I have had it and I do not know what to do anymore. This has brought pain & suffering to me & my sisters and also my mum because she has now turned into a villain because the family thinks that my mum squander and used this money for herself while no payout was received from Metropolitan life
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of our disappointment in our service.
Please note that the claim was paid out more than a decade ago. This makes the Forensic investigation even more difficult.
The Assessor handling your complaint is regularly following up with our Forensic team, but since we have to rely on their findings, we cannot resolve the complaint, without their findings. You may rest assured, we will not close the complaint without the matter being addressed,
Our Client Care Assessor will again follow up with the Forensic investigator and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear of our disappointment in our service.
Please note that the claim was paid out more than a decade ago. This makes the Forensic investigation even more difficult.
The Assessor handling your complaint is regularly following up with our Forensic team, but since we have to rely on their findings, we cannot resolve the complaint, without their findings. You may rest assured, we will not close the complaint without the matter being addressed,
Our Client Care Assessor will again follow up with the Forensic investigator and revert back to you as soon as possible.
Regards
Client Care Team