Disgusting poor service

My father passed on at the beginning of this month, and we went to make a claim on the funeral cover after three days of his death - at Silverton branch within the African Bank Offices. The guy who helped us (his name: tshwarelo mampuru) requested some documents that we did submit in person (with tax invoice from funeral parlor). The tax invoice was sent to ********** The funeral parlor did not receive payment from metropolitan; when the funeral parlor investigated the matter they found out that the requested documents were not even sent to the head office for claim.

Metropolitan is a pathetic insurance company, their employees are ***********, lazy, have negative attitude, lack willingness to help clients, have terrible customer service. The Silverton branch is even empty due to the horrible service they give to clients; they always talking and take time to attend to clients.

I am very disapointed and utterly discusted about the poor service I have received from Metropolitan. I would advise good clients to make funeral covers and life insurance with Sanlam instead of bad companies like metropolitan. I would NEVER make business with metropolitan.

Their horrible performance is also affecting African Bank reputation since they share the same office in Silverton branch. The funeral parlor is still not paid because of their incompetence.