Disgusted with service in Query resolution

<p>i have had 2 retirement annuities since I was in my early twenties.... most recently I had some challenges with my policies. I have been trying relentlessly to resolved it with Illse Campbell Baadjes. It's have been roughly 4 months we have been going back and forth. She is rude and never response timeously. I have spent my life looking after th she 2 policies and I can not let one person who clearly does not have the customers best interest at heart mess up my Retirement Annuties. I have some general concerns with Metropolitan regards them debiting my account pre contractual date. This month my account was debited x2 for each policy which has left me with major finanacial constraints this after said that she will sort everything out I urgently need assistance and not from Illse. </p> <p>Desperate, disappointed and disgusted customer </p>