Disgusted Metropolitan

I Took out a policy for my Mom a life cover with investment only to find out when I started working for the company that the person who had done the policy for my mom **** so it had to be convert to a investment policy. Then it comes to maturity and the responses my Mom gets from the call center about why so low is a lot of BS, Its has take them more than year just to get the information she asked, how many calls and emails and every time. She finally had enough and decided u know what let me just take he money cause this company doesn't care so has me email them for her and she calls they still dont do anything - again she calls twice on 1 day and again empty promises only to get a response on a Friday about docs and bank details needed which was sent to them more delays. I am disgusted, I am definitely looking at closing every policy i have with them rather go some where else where they undertsand what customer service is that they are dealing with a 70 year old women