Disgusted in Metropolitan

I am totally and utterly disgusted and disappointed with Ametlife. My mother (who is 82 years of age) started paying on a funeral policy in +/-1983, at that time it was SAFFAS. Somewhere along the line they have changed to Ametlife. They never informed my mom and NEVER send her a copy of the Policy, they haven't even changed her home address as she has moved twice in between this time. When we phoned to find out what is happening, as they are still deducting R117 of her account every month, they informed me that her policy is only worth R10 000.00, a coffin is not even this price it is more. HELLO she has paid of more on the policy that it is worth!!!!!!!!!! NOW they want to upgrade her policy to WHAT and how much more?? She is 82 years old and a pensioner and does not even speak or understand English very well. I have asked them to send me a copy of the Policy which still haven't. I wonder how many old people had they done in like this?? This is really such a sad situation as my mom is under the impression that all is fine. I really think that need to look carefully at their Metropolitan Policies. we are definitely going to cancel this policy as they are making money of innocent people.