NS
Ntshabeng S
1 reviews | Active since Oct 2022
06 Oct 2022, 22:22
Disgruntled customer.
I was offered an adjustment that would yield benefits on my existing funeral cover. The adjustment was only R30. Instead an entirely new funeral policy was created with a deduction of R966. The amount has now been deducted for August, September and October.
I have requested to be reimbursed my money after sending all documents requested by the insurer. all documents were sent on 31 august 2022. to this day, i have not received any acknowledgement of receipt of my documents.
I find myself calling the insurer almost on daily basis where I don't get any answers. all I want is for my money to be paid back
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Replies (2)0
Replies (2)
Metropolitan Life's replyOfficial
07 Oct 2022, 11:34Dear Ntshabeng
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply07 Oct 2022, 11:34
Official
Dear Ntshabeng
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's replyOfficial
07 Oct 2022, 11:51Dear Ntshabeng
Kindly note that we have received a complaint from the Office of the Ombudsman for Long-Term Insurance and they have afforded us an opportunity to investigate the complaint.
We are only allowed to communicate directly with the Ombudsman regarding the complaint.
Once the investigation has been concluded, one of our Client Care Assessors will revert back to the office of the Ombudsman.
You may engage directly with the office of the Ombudsman on the progress of your complaint.
Regards
Client Care Team
Kindly note that we have received a complaint from the Office of the Ombudsman for Long-Term Insurance and they have afforded us an opportunity to investigate the complaint.
We are only allowed to communicate directly with the Ombudsman regarding the complaint.
Once the investigation has been concluded, one of our Client Care Assessors will revert back to the office of the Ombudsman.
You may engage directly with the office of the Ombudsman on the progress of your complaint.
Regards
Client Care Team
Metropolitan Life's reply07 Oct 2022, 11:51
Official
Dear Ntshabeng
Kindly note that we have received a complaint from the Office of the Ombudsman for Long-Term Insurance and they have afforded us an opportunity to investigate the complaint.
We are only allowed to communicate directly with the Ombudsman regarding the complaint.
Once the investigation has been concluded, one of our Client Care Assessors will revert back to the office of the Ombudsman.
You may engage directly with the office of the Ombudsman on the progress of your complaint.
Regards
Client Care Team
Kindly note that we have received a complaint from the Office of the Ombudsman for Long-Term Insurance and they have afforded us an opportunity to investigate the complaint.
We are only allowed to communicate directly with the Ombudsman regarding the complaint.
Once the investigation has been concluded, one of our Client Care Assessors will revert back to the office of the Ombudsman.
You may engage directly with the office of the Ombudsman on the progress of your complaint.
Regards
Client Care Team