AK
Amore K
1 reviews | Active since Jan 2018
23 Aug 2019, 20:16
Disgruntled client
I have a funeral policy with Metropolitan. My debit order date with them is the 27th of every month month. I just received a notification from my bank that the debit order has been unsuccessful. I have previously contacted them regarding this and I was reassures that my debit order will only run on the 27th. I would appreciate it if one of their managers can contact me regarding this matter and reimbur*****t of my bank charges. This is absolutely pathetic and unacceptable service from a big company such as this!!!
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
26 Aug 2019, 08:31Dear Amore
We acknowledge receipt of your complaint and regret that you have had a poor service experience.
Did you know you can log your query or complaint directly with Metropolitan?
If you wish to escalate your complaint you are welcome to email your complaint to us at: ***
One of our Client Care Assessors will investigate your complaint and revert back to you directly.
Regards
Client Care Team
We acknowledge receipt of your complaint and regret that you have had a poor service experience.
Did you know you can log your query or complaint directly with Metropolitan?
- Tel: ***
- Web: www.metropolitan.co.za
- Email: ***
If you wish to escalate your complaint you are welcome to email your complaint to us at: ***
One of our Client Care Assessors will investigate your complaint and revert back to you directly.
Regards
Client Care Team
Metropolitan Life's reply26 Aug 2019, 08:31
Official
Dear Amore
We acknowledge receipt of your complaint and regret that you have had a poor service experience.
Did you know you can log your query or complaint directly with Metropolitan?
If you wish to escalate your complaint you are welcome to email your complaint to us at: ***
One of our Client Care Assessors will investigate your complaint and revert back to you directly.
Regards
Client Care Team
We acknowledge receipt of your complaint and regret that you have had a poor service experience.
Did you know you can log your query or complaint directly with Metropolitan?
- Tel: ***
- Web: www.metropolitan.co.za
- Email: ***
If you wish to escalate your complaint you are welcome to email your complaint to us at: ***
One of our Client Care Assessors will investigate your complaint and revert back to you directly.
Regards
Client Care Team
AK
Amore K's updateReviewer Update
26 Aug 2019, 20:02Thank you for contacting me, Aletta Clarence. I look forward to hearing from you.
AK
Amore K's update26 Aug 2019, 20:02
Reviewer Update
Thank you for contacting me, Aletta Clarence. I look forward to hearing from you.
Metropolitan Life's replyOfficial
27 Aug 2019, 12:54A pleasure ma'am
Metropolitan Life's reply27 Aug 2019, 12:54
Official
A pleasure ma'am