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Gabi N

1 reviews | Active since Dec 2014

14 Jan 2026, 10:42

Disgruntled by Edgar's Metropolitan Funeral policy claim

My mother has a funeral policy with Edgar's that is under Metropolitan.

We have been trying to submit a claim due to the death of my father and their call centre is not working at all. No one I assisting in Edgar's as they claim this policy was under Edcon. The funeral is in 3 days and she had this policy to assist in such

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Replies (2)
Metropolitan Life
Metropolitan Life's reply14 Jan 2026, 11:51
Official
Dear Gabi

 We acknowledge receipt of your complaint on HelloPeter.
 
 We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your Claim Submission.

Regrettably your post does not contain sufficient information in order for us to trace the policy number you are referring to.

One of our Escalation Specialists will reach out to you shortly in orde to obtain the information necessary to trace the policy, investigate and revert back to you in this regard.
 
Regards
 
Client Care Team
Metropolitan Life
Metropolitan Life's reply14 Jan 2026, 12:15
Official
Dear Gabi

Thank you for the additional post.

We have sent an email to you with the claim form and requirements.

Please respond directly to our Escalation Specialist.

We look forward to hearing back from you again.

Regards

Metropolitan Client Care Team