hF
hugh F
1 reviews | Active since Aug 2021
31 Aug 2021, 09:54
disgraceful service from Metropolitan life
my mother passed away on the 12th August 2021. we contacted metropolitan life regarding the funeral policy within days. we were promised a payout within 48 hours. it is now the 31st, the funeral is long gone and we are still waiting for the payment. Empangeni office numbers on the internet don't even exist. disgraceful service at a very difficult time!!
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Metropolitan Life's replyOfficial
31 Aug 2021, 12:14Dear Hugh
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply31 Aug 2021, 12:14
Official
Dear Hugh
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your mother's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team