Disgraceful Service

Have called the Call Centre, hold on fornabout 10 minutes before someone answered. After wanted to discuss my issue, this gentleman (Mishak) continued talking without giving me a chance to raise my concern / problem. I then told him that his disrespectful towards me, not giving me a chance to speak or raise my concern. His like a ****** tape recorder without a pause button. Requested to then speak to a Mananger, when I was put on hold for 20 minutes and then decided to put down the call.

Got a call back from this Mishak apologizing and told me to hold on for an Yvonne. Another 12 minutes gone past whereby my complaint wasnt serious enough for this Yvonne as no one came back. Decided to end the call.

Again, Mishak phoned and asked me to hold again for this Yvonne. Serious, do I look.like a joke to them. After 6 minutes, I dropped the call as no one is coming back to me.

Metropolitan, is this really your type of service given to clients?

Most pathetic service ever and surely some homework to be done as client service is surely not your priority.