Disappointing Service

What a waste of a day. Been trying to get life policy from Metropolitan Life today. Nobody calls you back....When I made a complaint through website, I receive an sms with person's name and ref # who would be in contact shortly. 1 minute later, another sms consultants struggling to get a hold of me....yet, no missed calls. Other calls came through today, why is it just their consultants who can't get through.....I guess perhaps Metropolitan Life has too much business and doesn't need mine. Super disappointed in the service. I guess I should say thank you for that now as opposed to years down the line.