Disappointing Service

I submitted a claim for a funeral policy so that I can start making arrangements to bury my father. It’s been 48 hours and I have not received any feedback yet. They know what their business is about and you would think they would want to make the process as easy as possible for a grieving family. I really hoped that this was not going to be a hassle but now it seems I’m going to have to followup with them myself. Not recommended