Disappointing Pathetic Customer Service

<p>ON THE 4TH OF JANUARY 2017 I ASSISTED MY WIFE IN REGISTERING A CLAIM AFTER THE PASSING OF MY SISTER IN LAW. I USED THE EMAIL PROVIDED ON THE SITE TO SUBMIT SUCH DOCS INCLUDING THE CLAIM FORM. I THEN CALLED THE CALL CENTRE LINE ON FRIDAY THE 6TH ONLY TO BE TOLD THAT I NEEDED TO HAVE THE POLICY NUMBER ON THE SUBJECT LINE OF THE EMAIL AS I PREVIOUSLY HAD HER INITIALS AND ID NUMBER. AGAIN I RESENT THE EMAIL, AND MADE A FOLLOW UP ON THE 7TH TO BE TOLD THAT IT WAS CAPTURED AND REGISTERED FOR PAYMENT. TODAY IS THE 16TH OF JAN 2017, NO PAYMENT RECEIVED BY MY WIFE. ON ALL THE FOLLOW UP CALLS, NOBODY SEEMS TO KNOW WHAT IS GOING ON EXCEPT FOR THE FACT THAT IT IS STUCK WITH CLAIMS DEPARTMENT. WHY ARE WE BEING FORCED TO GO SIT IN THE LINE AT YOUR SMITH STREET BRANCH(DURBAN) FOR A QUICKER SERVICE?? IF FAX AND EMAIL ARE PROBLEMATIC FOR YOUR CLAIMS DEPARTMENT WHY HAVE IT IN THE FIRST PLACE? </p>