Disappointing

I requested them to cancel my policy (Policy No ME***] of which they did. But now when they to pay my refunds & im being taken from pillar to post. I was told they sent my things to their trade department last week & I should wait for 4-5 days & I waited but still no refund. Then I call again today they tell me that they submitted my things to their trade department yesterday so I have to wait another 4-5 this means my documents where not submitted last week before they can refund me. For them to send that documents to their trade department is because of the email I sent to them requesting for a feedback of which they didn’t even respond to. Please before you decide to join this company read all the bad reviews about them or else you will cry a river. They are very ***********. And I’m very much disappointed in them. I will be reporting this whole saga to the ombudsman.