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Nompumelelo N
1 reviews | Active since Apr 2019
23 Sept 2025, 16:25
Disappointed With Metropolitian
I surrendered my retirement annuity last week Wednesday on the 19th of September.When I did a follow up on Friday,I was today that they are for the directive from SARS and until today,I have not recieved my funds.They keep on telling me the same thing when I call.This is worst experiance I had with Metropolitian.I have done this before and it was so fast and easy.I never waited for this long.Their service is so poor,mind you I have not recieved any communication from them.
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Metropolitan Life's replyOfficial
25 Sept 2025, 08:43Dear Nompumelelo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your Retirement Annuity surrender.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your Retirement Annuity surrender.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply25 Sept 2025, 08:43
Official
Dear Nompumelelo
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your Retirement Annuity surrender.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading of the difficulties you have encountered with your Retirement Annuity surrender.
One of our Escalation Specialists will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team