Disappointed loyal client

I'm a loyal member of Metropolitan life never missed a single payment for my funeral policy. Death knocked on my door on the 14th February. I sent all required documents on the 16th February. After numerous attempts of getting in contacts with Metropolitan I even visited a branch. It's now four days before we lay my mom to rest but Metropolitan hasn't paid me my policy.

What's the point of having a funeral policy if it will not give u convenience? Why do I have to grief for my mother and at the same time stress because of finances? Metropolitan I'm disappointed to the core because your 48hours waiting period has becom 90 hours.