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Busisiwe X
1 reviews | Active since Jun 2018
09 Oct 2025, 23:36
Disappointed
I claimed yesterday 08 October around 15h20 i was expecting the payment to reflect today its 23:33 no massage nothing
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Replies (1)
Metropolitan Life's replyOfficial
10 Oct 2025, 09:00Dear Busisiwe
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the loss of your loved one. Our thoughts and prayers go out to you and the family during this time of bereavement.
We always strive to serve all our clients well and regret reading that you are disappointed with the processing of your claim.
We aim to pay out funeral claims within 48 hours and have better than 95 % success rate in achieving this goal.
We received your claim about an hour before close of business on the 8th. The claim was processed the next day and the payment was authorized earlier today. The payment was authorized as an express payment, which means the payment should clear in your account this morning, if it is not already available.
We trust that the above meets with your approval and wish you strength for the upcoming funeral proceedings.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the loss of your loved one. Our thoughts and prayers go out to you and the family during this time of bereavement.
We always strive to serve all our clients well and regret reading that you are disappointed with the processing of your claim.
We aim to pay out funeral claims within 48 hours and have better than 95 % success rate in achieving this goal.
We received your claim about an hour before close of business on the 8th. The claim was processed the next day and the payment was authorized earlier today. The payment was authorized as an express payment, which means the payment should clear in your account this morning, if it is not already available.
We trust that the above meets with your approval and wish you strength for the upcoming funeral proceedings.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply10 Oct 2025, 09:00
Official
Dear Busisiwe
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the loss of your loved one. Our thoughts and prayers go out to you and the family during this time of bereavement.
We always strive to serve all our clients well and regret reading that you are disappointed with the processing of your claim.
We aim to pay out funeral claims within 48 hours and have better than 95 % success rate in achieving this goal.
We received your claim about an hour before close of business on the 8th. The claim was processed the next day and the payment was authorized earlier today. The payment was authorized as an express payment, which means the payment should clear in your account this morning, if it is not already available.
We trust that the above meets with your approval and wish you strength for the upcoming funeral proceedings.
Regards
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the loss of your loved one. Our thoughts and prayers go out to you and the family during this time of bereavement.
We always strive to serve all our clients well and regret reading that you are disappointed with the processing of your claim.
We aim to pay out funeral claims within 48 hours and have better than 95 % success rate in achieving this goal.
We received your claim about an hour before close of business on the 8th. The claim was processed the next day and the payment was authorized earlier today. The payment was authorized as an express payment, which means the payment should clear in your account this morning, if it is not already available.
We trust that the above meets with your approval and wish you strength for the upcoming funeral proceedings.
Regards
Metropolitan Client Care Team