1 reviews | Active since Mar 2009
DISAPPOINTED
I am from Metropolitan at Chris Hani Mall branch. I must say that the service that I received was excellent. The lady was very efficient. She takes pride in her work. The negative thing rating is on the process followed when applying for a loan. I assume that the amount that i qualify for is also based on the value of the policy. I felt like I was at financial institution that has just opened in a corner that does not value the clients. I was told that an additional document will be forwarded to me so that I can print and sign and send back to Metropolitan. The reason i went to a branch was to have everything done as I will be on the road with no printer and scanner. Metropolitan you have been in business for many years, i suggest that you revisit your processes. The process is too long for existing clients that have been with Metropolitan for a long time. I will really appreciate if my request can be processed within a reasonable time.
We acknowledge receipt of your Post on HelloPeter website.
We always strive to serve all our clients well. Thank you for the feedback with regards to the positive service experience you have encountered at our Chris Hani Branch. We will share this with the management and staff at the branch.
Please be advised that we have different branches across the country:
- Some are Client Service Offices - which have full service staff capability for most transactions/queries/claims
- Some are Marketing Offices - which have only limited or no servicing staff and cannot process any transactions or claims and some enquiries.
Though all our staff - marketing staff included - are dedicated to assist all our clients to the best of their ability, the staff at our Marketing offices will only be able to take in documentation form our clients and refer it to their nearest Client Service Office (or when needs be, to our Head Office) for processing or further assistance - thereby saving the client valuable time and or travel expenses.
One of our Client Care Escalation Specialists will investigate and revert back to you directly.
Regards
Client Care Team
We acknowledge receipt of your Post on HelloPeter website.
We always strive to serve all our clients well. Thank you for the feedback with regards to the positive service experience you have encountered at our Chris Hani Branch. We will share this with the management and staff at the branch.
Please be advised that we have different branches across the country:
- Some are Client Service Offices - which have full service staff capability for most transactions/queries/claims
- Some are Marketing Offices - which have only limited or no servicing staff and cannot process any transactions or claims and some enquiries.
Though all our staff - marketing staff included - are dedicated to assist all our clients to the best of their ability, the staff at our Marketing offices will only be able to take in documentation form our clients and refer it to their nearest Client Service Office (or when needs be, to our Head Office) for processing or further assistance - thereby saving the client valuable time and or travel expenses.
One of our Client Care Escalation Specialists will investigate and revert back to you directly.
Regards
Client Care Team