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Tracy S
1 reviews | Active since Sept 2020
14 Sept 2020, 09:42
Digusting service from Metropolitan
I have an IRP5 from Metropolitan inc with an inheritance payout in June/July 2009!. The transaction date is 2010 & the assessment date is 2009 on this IRP5. SARS have thrown this out because the dates diifer. I have been trying for more than a month to try to get this resolved and have spoken to multiple call centres who either cut me off or randomly transfer me to another department who inturn do the same thing over and over. I am in the interim being penalised by SARS
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Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
14 Sept 2020, 10:23Dear Tracy Steyn
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have experienced difficulties in obtaining the assistance you need.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have experienced difficulties in obtaining the assistance you need.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply14 Sept 2020, 10:23
Official
Dear Tracy Steyn
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have experienced difficulties in obtaining the assistance you need.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have experienced difficulties in obtaining the assistance you need.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
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Tracy S's updateReviewer Update
14 Sept 2020, 10:27Hi. Ive heard that same line for a solid month now. Please at least get the spelling of my name correct if you planning to use it!!!!!!!!!!!
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Tracy S's update14 Sept 2020, 10:27
Reviewer Update
Hi. Ive heard that same line for a solid month now. Please at least get the spelling of my name correct if you planning to use it!!!!!!!!!!!
Metropolitan Life's replyOfficial
14 Sept 2020, 11:03Apologies for the spelling oversight Tracy. We understand your frustration and will be in touch.
Metropolitan Life's reply14 Sept 2020, 11:03
Official
Apologies for the spelling oversight Tracy. We understand your frustration and will be in touch.
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Tracy S's updateReviewer Update
02 Oct 2020, 14:25Today being 2 October, I have been given the exact same IRP5 with the dates STILL INCORRECT!
No progress since 14 September.
No progress since 14 September.
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Tracy S's update02 Oct 2020, 14:25
Reviewer Update
Today being 2 October, I have been given the exact same IRP5 with the dates STILL INCORRECT!
No progress since 14 September.
No progress since 14 September.