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Vivian M
1 reviews | Active since Aug 2021
23 Aug 2024, 08:56
Deviations on annuity policy dissatisfaction
Good day Hello Peter I have a problem with Metropolitan. I have terminated the annuity policy and having completed the relevant forms last week and today only received the R400 which is the premium normally deducted on my salary each month. According to the signed policy on alterations when the client decide to terminate the fund is to be charged casual event levy and transaction fee. But in my case have received nothing. Please assist me
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Metropolitan Life's replyOfficial
23 Aug 2024, 13:49Dear Vivian
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay in finalizing your request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay in finalizing your request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply23 Aug 2024, 13:49
Official
Dear Vivian
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay in finalizing your request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret to read that you have encountered a delay in finalizing your request.
One of our Escalation specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team