despicable service and process!!!!!!!!!!!!!!!!!!

this company is very quick to set up up customers for policies that are expensive and don't have any benefits.for the customer. the process to sign up has no issues. but when you request to cancel you are given issues. its been over 2 month of struggling to cancel. my broker has been fighting with them and i ended up calling them. and i was told that a a certified copy from the branch is not sufficient . i must got the police station to get my ID certified. why does this has to be the case as this is again market conduct and treating customer unfairly. i want the policy cancelled now and refunded my debit order premium. or else i will go to the ombudsmen.

the policy numbers in question are : ********** ********** ********** 741