1 reviews | Active since Oct 2022
Desperate Customer – Disgraceful Service
I submitted a death claim on a retirement fund in January 2019 All documents were completed again and again and again…. Submitting these; time after time and time again - Well following on this I eventually managed to make contact with some email address and my claim was looked into – I am aboard and have spent hours holding on a phone line and twice my call was terminated – several times to never have the call answered NOT possible to speak to anyone in Claims – only Customer Services is as far as the enquiry goes who have no clue or record of your claim, hence it goes no further………. Despite me calling on my grieving widow budget for the death claim which is duly mine – am told they cannot respond to calls out of SA nor can they respond to emails……lost for words -email addresses should be accessible globally! Disgraceful business Emails sent more regularly than I can count – only to receive the Automated confirmation –“Quote” “Good day. This is an automated response. Please do not reply to this e-mail. Your request has been received and will be attended to within 5 to 10 working days.”
Well! Well! Well! I have NOT Received One email reply in TEN Months We have PAID this Policy and DESERVE every right to claim it - Please can some wisdom and guidance be placed on this after 21 months – How can I get this addressed? Metropolitan service is appalling –
We acknowledge receipt of your complaint on HelloPeter.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
- Typically these claim assessments take longer than a death claim on a funeral policy or life cover policy.
- Often, family dynamics being as different and unique as each of our valued policyholders are from one another.
- Therefore it is not possible to know ahead of time all the requirements that we may require.
- We subsequently often need to request additional information to assess the claim, as information unfolds regarding dependency on the deceased.
Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
- Typically these claim assessments take longer than a death claim on a funeral policy or life cover policy.
- Often, family dynamics being as different and unique as each of our valued policyholders are from one another.
- Therefore it is not possible to know ahead of time all the requirements that we may require.
- We subsequently often need to request additional information to assess the claim, as information unfolds regarding dependency on the deceased.
Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team