1 reviews | Active since Jun 2011
Desceiving client and falsified sale
I opened a funeral cover for myself my kids and my sisters at metripolitan offices in Akasia was assisted by Josephine whom i told him to activate debit order for the 21st november. She then activated it for 15th october which returned unpaid and was charged unpaid debit order fees. I phoned her and she told me metropolitan doesnt reverse fees but she will personally pay me back. I refused phoned logged query will headoffice till today i havent got any feedback. ********** 565 phone.
Dear Refilwe
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of the poor client service experience you have encountered.
Regrettably we are unable to view your details and contact detaisl on the website at present,, but would like to investigate your complaint.
We understand that time is precious and if you don't wish to log your complaint telephonically at our Contact Centre, you are still welcome to contact us in other ways:
- email your enquiry: ***
- log your service request or complaint our webiste: www.metropolitan.co.za
- email your complaint directly: ***
Please email us your full names, birth date or ID number as well as your contact number and email address on: ***. Please mark the email for attention Aletta Clarence and refer to your HelloPeter post of today.
Upon receipt of the information we should be able to investigate the complaint and revert back directly to you.
Regards
Client Care Team
Dear Refilwe
We acknowledge receipt of your complaint.
We always strive to serve all our clients well and regret to learn of the poor client service experience you have encountered.
Regrettably we are unable to view your details and contact detaisl on the website at present,, but would like to investigate your complaint.
We understand that time is precious and if you don't wish to log your complaint telephonically at our Contact Centre, you are still welcome to contact us in other ways:
- email your enquiry: ***
- log your service request or complaint our webiste: www.metropolitan.co.za
- email your complaint directly: ***
Please email us your full names, birth date or ID number as well as your contact number and email address on: ***. Please mark the email for attention Aletta Clarence and refer to your HelloPeter post of today.
Upon receipt of the information we should be able to investigate the complaint and revert back directly to you.
Regards
Client Care Team
We have not received any email from you in our *** inbox yet.
Where have you submitted your details and contact details?
Regards
Aletta Clarence
Metropolitan Client Care
(***)
We have not received any email from you in our *** inbox yet.
Where have you submitted your details and contact details?
Regards
Aletta Clarence
Metropolitan Client Care
(***)
Dear Refilwe
Thank you. We have received the email and will revert back to you shortly.
Regards
Client Care Team
Dear Refilwe
Thank you. We have received the email and will revert back to you shortly.
Regards
Client Care Team