mR
moteba R
1 reviews | Active since Nov 2015
27 Jan 2021, 08:50
DELAYED INCOMPETENCE
My Mom had 2 pension funds policies and during the 2nd week of September 2020 I submitted a claim as I am the only beneficiary on the policies. Metropolitan said that I need a letter from the GEPF showing the I am the beneficiary in order for funds to be released. What I dont understand is why that is a requirement because on the 2 Metropolitan policies it clearly states that I am the only beneficiary. I was able to get a letter from the GEPF showing that I am a beneficiary for the Government pension funds. I sent this letter to client service but no feedback as yet. Please respond asap with regards to the payment of the funds.
Helpful (0)
Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
27 Jan 2021, 10:46Dear Moteba
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your mother's passing. Please accept our sincere condolences at this time of bereavement.
Please be advised that Retirement Annuities fall under the provisions of two pieces of legislation:
In terms of section 37 C of the Pension Funds Act we are duty bound to pay to the insured's legal and financial dependent/s.
Where a policyholder has nominated a 'beneficiary', it is not as simple as on a Life cover policy that is governed by the Long Term Insurance Act, i.e. we cannot simply pay out to the nominated beneficiary.
We can use the nomination, together with other information as an indication of the client's wishes, but we still have to assess if there are any other legal and/or financial dependent/s that may be entitled to a portion of the proceeds.
We will arrange that our Claims Assessor makes contact with you again regarding the outstanding claim requirements and clarify any further misunderstanding there may be in this regard.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your mother's passing. Please accept our sincere condolences at this time of bereavement.
Please be advised that Retirement Annuities fall under the provisions of two pieces of legislation:
- The Income Tax Act
- The Pension Funds Act
In terms of section 37 C of the Pension Funds Act we are duty bound to pay to the insured's legal and financial dependent/s.
Where a policyholder has nominated a 'beneficiary', it is not as simple as on a Life cover policy that is governed by the Long Term Insurance Act, i.e. we cannot simply pay out to the nominated beneficiary.
We can use the nomination, together with other information as an indication of the client's wishes, but we still have to assess if there are any other legal and/or financial dependent/s that may be entitled to a portion of the proceeds.
We will arrange that our Claims Assessor makes contact with you again regarding the outstanding claim requirements and clarify any further misunderstanding there may be in this regard.
Regards
Client Care Team
Best regards,
Metropolitan Life's reply27 Jan 2021, 10:46
Official
Dear Moteba
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your mother's passing. Please accept our sincere condolences at this time of bereavement.
Please be advised that Retirement Annuities fall under the provisions of two pieces of legislation:
In terms of section 37 C of the Pension Funds Act we are duty bound to pay to the insured's legal and financial dependent/s.
Where a policyholder has nominated a 'beneficiary', it is not as simple as on a Life cover policy that is governed by the Long Term Insurance Act, i.e. we cannot simply pay out to the nominated beneficiary.
We can use the nomination, together with other information as an indication of the client's wishes, but we still have to assess if there are any other legal and/or financial dependent/s that may be entitled to a portion of the proceeds.
We will arrange that our Claims Assessor makes contact with you again regarding the outstanding claim requirements and clarify any further misunderstanding there may be in this regard.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your mother's passing. Please accept our sincere condolences at this time of bereavement.
Please be advised that Retirement Annuities fall under the provisions of two pieces of legislation:
- The Income Tax Act
- The Pension Funds Act
In terms of section 37 C of the Pension Funds Act we are duty bound to pay to the insured's legal and financial dependent/s.
Where a policyholder has nominated a 'beneficiary', it is not as simple as on a Life cover policy that is governed by the Long Term Insurance Act, i.e. we cannot simply pay out to the nominated beneficiary.
We can use the nomination, together with other information as an indication of the client's wishes, but we still have to assess if there are any other legal and/or financial dependent/s that may be entitled to a portion of the proceeds.
We will arrange that our Claims Assessor makes contact with you again regarding the outstanding claim requirements and clarify any further misunderstanding there may be in this regard.
Regards
Client Care Team
Best regards,
mR
moteba R's updateReviewer Update
27 Jan 2021, 11:27Thank you for the feedback , please may I get the call asap.
mR
moteba R's update27 Jan 2021, 11:27
Reviewer Update
Thank you for the feedback , please may I get the call asap.
Metropolitan Life's replyOfficial
27 Jan 2021, 14:02Dear Moteba
Thank you for your additional comment.
We have escalated your request. The claims assessor will be in contact soonerst.
Regards
Client Care Team
Thank you for your additional comment.
We have escalated your request. The claims assessor will be in contact soonerst.
Regards
Client Care Team
Best regards,
Metropolitan Life's reply27 Jan 2021, 14:02
Official
Dear Moteba
Thank you for your additional comment.
We have escalated your request. The claims assessor will be in contact soonerst.
Regards
Client Care Team
Thank you for your additional comment.
We have escalated your request. The claims assessor will be in contact soonerst.
Regards
Client Care Team
Best regards,
mR
moteba R's updateReviewer Update
02 Feb 2021, 14:42Good day I still have not received a call regarding my claim
mR
moteba R's update02 Feb 2021, 14:42
Reviewer Update
Good day I still have not received a call regarding my claim