Delayed claim

On Friday the 13th November 2020, my dad passed on. The following day being the 14th, I contacted metropolitan to find out if he is insured in one of my policies, I spoke to Vincent Chauke who explained to me that he is insured and he gave me policy dotails. Being policy number ***. He also explained to me that claim can be done electronically. On Tuesday the 18th November I contacted Metropolitan call centre again to get an email address. I spoke to Megan, who gave me the email address ***

I then sent the docs on that email. On the 19th November 2020, I contacted the call centre to find out if all docs are in order, I was advised that someone is busy with the claim. Today being the 20th, I was contacted by a very rude lady called Nwabisa Maxokolwana who addressed a very frustated policy paying client as "barking" amd she also said I must not make my problems hers. The funeral is on the 21st, parlor has not recieved full payment. So my family will have to drop the body in one of the Metropolitan branches so that someone who has brains and willing to take ownership and willing to assist to assist us bury our dad with dignity. I am very much dissapointed with the level of service I have recieved when I needed Metropolitan the most. I will be cancelling all my policies with you guys, clearly my beneficiary will be going through hell when its my turn to be burried. I do not want to go through that