Delay after delay from Metropiltan life

It's been over a month and all they do is make excuses regarding my pay-back. Busisiwe, the person whom I dealt with, keep making promises to give feedback. Weeks has turned into over a month now and still my issue has not been resolved. Once again, if I had owed them money, I would have been contacted 3 times a day and probably even been threatened with lawyers, so why does the client always have to pull at the short end of the stick. Can you please resolve this matter Metropolitan life and pay me what is due.