TR
Tanya R
1 reviews | Active since Sept 2021
23 Sept 2021, 11:09
Deeply Disappointed
We as a family are so disappointed by the service.
We have submitted a claim on 16 September as and submitting the required documentation. To date, I have called Metropolitan daily to find out progress on the claim. They have not made contact with us regarding the progress.
I am being told the same thing daily. "They can see the claim and it was sent through dor urgency".
The funeral ia taking place on Saturday and we would not be able to bury our late father with dignity.
I was told before submitting the claim that it takes 2 to 3 working days.
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Metropolitan Life's replyOfficial
23 Sept 2021, 16:01Dear Tanya
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your father's passing. Our thoughts and prayers are with you and your family during this time of bereavement.
Regrettably your post does not contain sufficient information for us to trace the policy number your claim was submittedon.
One of our Client Care Assessors will contact you shortly to obtain the relevant information and provide you with assistance.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your father's passing. Our thoughts and prayers are with you and your family during this time of bereavement.
Regrettably your post does not contain sufficient information for us to trace the policy number your claim was submittedon.
One of our Client Care Assessors will contact you shortly to obtain the relevant information and provide you with assistance.
Regards
Client Care Team
Metropolitan Life's reply23 Sept 2021, 16:01
Official
Dear Tanya
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your father's passing. Our thoughts and prayers are with you and your family during this time of bereavement.
Regrettably your post does not contain sufficient information for us to trace the policy number your claim was submittedon.
One of our Client Care Assessors will contact you shortly to obtain the relevant information and provide you with assistance.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your father's passing. Our thoughts and prayers are with you and your family during this time of bereavement.
Regrettably your post does not contain sufficient information for us to trace the policy number your claim was submittedon.
One of our Client Care Assessors will contact you shortly to obtain the relevant information and provide you with assistance.
Regards
Client Care Team