Declined Claim

Metropolitan called me to take up a funeral policy, it was a sales call with Bezi Balfour on the 09th of March 2015, who called me about 3 times to get a policy and advised me of 3 months waiting period.Policy effective 01Apr 2015.At claim stage, I was told of 2 unpaid premiums of which was not communicated with me that premiums outstanding, however a double debit was done on my account for the outstanding premiums of which they made that arrangement themselves.I went to Maponya branch to query, S Zulu gave me a letter declining the claim which read-claim declined due to 6months waiting period, I had to correct her that the waiting period is 3months.she gave me another letter!Incompetency!false information! Amanda Vraagom from customer care - Cape Town showed no interest or sympathy instead she was very arrogant. when I told her I'm going to the Ombudsman, she told me she will be dealing with the query anyway \like eve if you can go to the Ombudsman I will deal with it attitude"I am extremely disturbed by the incompetency"