1 reviews | Active since Apr 2021
Decided to freeze my future savings plan with metropolitan, I am getting no reply from them
Why is it that when I want metropolitan to do something I first have to fight, I joined metropolitan future savings when I was still financially stable, in 2020,now life is tough everything is so expensive and I realized if I don't cancel or freeze this policy I will end up in debts while I am still paying metropolitan R1100 every month,I enquired on how to cancel this thing I can only freeze it and they gave me a form and I filled it and send it Thursday 31/03/2022 today I am writing this review 04/04/22 still no reply or they they planning to delay so that they will continue to deduct money from my salary, how must I feed my family, things are expensive, I am even planning to cancel othe policies I have with metropolitan and find something better,
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the delay in processing your service request.
Please bear in mind that due to closing dates at our end for compilation of magnetic tapes and due to closing dates at your employers end to implement these tapes on your payroll systems, Stop Order deductions take about a month or two to cease or implement.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the delay in processing your service request.
Please bear in mind that due to closing dates at our end for compilation of magnetic tapes and due to closing dates at your employers end to implement these tapes on your payroll systems, Stop Order deductions take about a month or two to cease or implement.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team