Debiting my account however no record of my information/policy

<p>Good day</p> <p> I have been in touch with momentum since the 6th of December 2016 and have not received any satisfactory results till today.</p> <p> Sometime in 2010, I was contacted by a Momentum consultant selling me a momentum product. I accepted the offer telephonically however, to date, no policy documentation was ever sent to me regarding this debit order.</p> <p> I was scrutinising my bank statement to sort out all policies that I have and have sent an email to Momentum requesting for more information regarding the debit order. The debit order goes off my account on the last day of every month for the amount of R114.00. Reference on the debit order is: MOMENTUMNMPA ********** 6.</p> <p> As per the email correspondence, I have been informed that Momentum cannot trace any information linked to my I.D. number. The consultant has even referred me back to my bank! Upon my request of a manager or ombudsman’s contact number, I have then received a response from Momentum that I do have a policy.</p> <p>They have now sent the membership certificate which is actually a different policy that my employer has taken out for me. This has nothing to do with my debit order of R114.00.</p> <p> Can you please assist me urgently in obtaining information of the R114.00 which has been going off my account since 2010. There is absolutely no way that you can be debiting my account since 2010 and have no records of this.</p>