NS
Nombulelo S
1 reviews | Active since Oct 2017
27 Jun 2022, 10:40
Debit order wrong
I have been a client with them for the past 7 years and have never had any debit order issue until now. My debit order was supposed to go through on the 26th and now I got an message that my policy is not paid up to date and i might loose my benefits. Don't know how this works cos they did not try to debit my account this morning yet the is funds now I'm getting threatening messages.
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Metropolitan Life's replyOfficial
27 Jun 2022, 11:52Good day Nombulelo,
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you are encountering with regards to your premium debits. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will be in contact with you regarding this matter.
Regards
Client Care
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you are encountering with regards to your premium debits. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will be in contact with you regarding this matter.
Regards
Client Care
Metropolitan Life's reply27 Jun 2022, 11:52
Official
Good day Nombulelo,
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you are encountering with regards to your premium debits. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will be in contact with you regarding this matter.
Regards
Client Care
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you are encountering with regards to your premium debits. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will be in contact with you regarding this matter.
Regards
Client Care