Debit Order Change

I am not sure what else to do, you just do not respond to emails nor messages submitted through your site. I need to change 2 debit orders asap initial email sent to *** on the 6th of March the first debit order is due on the 20th March yet no response, I have changed my account and in the process of closing the existing one but if the debit order hits this account before its closed it will result in unpaid fees R180. METROPOLIT*** – Effective from 1 April 2023 METROPOLIT*** – Effective from 20 March 2023 I have emailed my ID and new account details. Please can someone just do their job this is not the first time I have had to complain to get something done makes me wonder if I die if you will give my beneficiary the same poor service I have to deal with. The only reason I keep the policy is because I have been paying it for so long but the frustration !