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Olga N

1 reviews | Active since Oct 2020

15 May 2021, 12:52

Debit order

I have a life cover with Metropolitan unfortunately I lost my job and I told them I want to stop the policy, I was advised that I will lapse after 3 months but 3 months is offer but they keep on trying to deduct which is damaging my credit history. I want them to stop trying to deduct because I don't have money to pay

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Replies (1)
Metropolitan Life
Metropolitan Life's reply17 May 2021, 10:49
Official
Dear Olga

We acknowledge receipt of your complaint on HelloPeter.

We are sorry to read of the difficulties in cancelling your policy.  

Please be advised that in order to cancel a policy we require a cancellation letter from the policy owner containing the following information:
  1.  The policy number you wish to cancel
  2. The reason for the cancellation
  3. Your signature

One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.

Regards

Client Care Team

Best regards,