Death claim rejected

The insurance refuse to pay me for the claim I did on the 27th December 2018 because they say I have 8 months of unpaid premiums, however they still accept my payments as the policies are still active ,I have proof from their system that shows 6 months part of "unpaid" as they claim . Regarding the other 2 months, I need an explanation on what actually happened because their system shows a 3 transactions for the Month of September 2018.

The response I received from the lady (Jo-anne Mantshali) at branch @Simmonds street was not professional after making a follow up with her for the 1st time after she called me since the day of claim telling me that she has referred my case to the head office and told me she'll call me which she didn't.I Had to make several calls to the call centre on daily basis getting different responses just to get an update on my claim.

I have been with metropolitan for years and yes this is not my 1st case with them, I must admit...I thought their services will get better as time goes by but no this time it went far.