Death claim

I have submitted a death claim to Metropolitan life last week Wednesday 19/08/2020. I was told that the claim process will take 48 hours and all of my documents they have received them. I called the customer care line on Monday 24/08/2020 the agent told me that everything was being finalized and I dnt need to call them back. Then Tuesday 25th I called again then I was told that the claim was still being processed. I asked to speak to the supervisor, I was told they don't have them but have managers. I was told that that none is available to speak to me. All 3 agents I spoke to yesterday td me no manager is avail. It's been more than 48 hours since i've submitted my claim and I'm not getting any correspondence from Metropolitan. It seems that the customer care agents are being trained to lie to their clients. I could not get any help at all. Metropolitan life collects their premium every month from my bank account and now I need their service, no service is rendered to me. Metropolitan life is a lying company that doesn't keep their promises to the client's. Today is the 26th and I have to call them again about the claim I submitted on the 19th of August. Metropolitan is quick to collect the premium but they don't deliver service.