SM
Sonke M
1 reviews | Active since Dec 2021
10 Feb 2022, 11:01
Death Claim and incompetence of metropolitan.
Me and my siblings made a claim for our late mothers retirement policy last year october and this year we have been calling trying to find out the progress and they have been telling us the claim is with the board of trustees All the time and it's been months now.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
10 Feb 2022, 11:23Dear Sonke
We acknowledge receipt of your complaint on HelloPeter.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
We acknowledge receipt of your complaint on HelloPeter.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
- Typically these claim assessments take longer than a death claim on a funeral policy or life cover policy.
- Often, family dynamics are different from family to family and as unique as each of our valued policyholders are from one another.
- Therefore it is not possible to know ahead of time all the requirements that we may require.
- We subsequently often need to request additional information to assess the claim, as information unfolds regarding dependency on the deceased.
In accordance with Section 37C of the pension funds act, we have up to 12 months to finalize a Retirement Annuity death claim. We do however realize that the family needs the proceeds and therefore do try our utmost to finalize it as soon as we possibly can.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply10 Feb 2022, 11:23
Official
Dear Sonke
We acknowledge receipt of your complaint on HelloPeter.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
We acknowledge receipt of your complaint on HelloPeter.
Please note that a Retirement Annuity falls under the provisions of the Pension Funds Act and Income Tax Act.
As such, we as the insurer have a duty to consider all the deceased's legal and financial dependents when deciding on the distribution of the proceeds.
- Typically these claim assessments take longer than a death claim on a funeral policy or life cover policy.
- Often, family dynamics are different from family to family and as unique as each of our valued policyholders are from one another.
- Therefore it is not possible to know ahead of time all the requirements that we may require.
- We subsequently often need to request additional information to assess the claim, as information unfolds regarding dependency on the deceased.
In accordance with Section 37C of the pension funds act, we have up to 12 months to finalize a Retirement Annuity death claim. We do however realize that the family needs the proceeds and therefore do try our utmost to finalize it as soon as we possibly can.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
SM
Sonke M's updateReviewer Update
10 Feb 2022, 11:31All the relevant documents were submitted and when I call they say it's still waiting for the board of trustees to decide how to distribute the funds amongst the dependents. My question is how come it takes so long for the board of trustees to seat and discuss this..?
SM
Sonke M's update10 Feb 2022, 11:31
Reviewer Update
All the relevant documents were submitted and when I call they say it's still waiting for the board of trustees to decide how to distribute the funds amongst the dependents. My question is how come it takes so long for the board of trustees to seat and discuss this..?
Metropolitan Life's replyOfficial
10 Feb 2022, 14:21Dear Sonke
Thank you for your additional comments.
Our Claims Assessor has been in contact with you and we expect to wrap up the claim soonest.
We will revert back to you as soon as the claim has been finalized.
Regards
Client Care Team
Thank you for your additional comments.
Our Claims Assessor has been in contact with you and we expect to wrap up the claim soonest.
We will revert back to you as soon as the claim has been finalized.
Regards
Client Care Team
Metropolitan Life's reply10 Feb 2022, 14:21
Official
Dear Sonke
Thank you for your additional comments.
Our Claims Assessor has been in contact with you and we expect to wrap up the claim soonest.
We will revert back to you as soon as the claim has been finalized.
Regards
Client Care Team
Thank you for your additional comments.
Our Claims Assessor has been in contact with you and we expect to wrap up the claim soonest.
We will revert back to you as soon as the claim has been finalized.
Regards
Client Care Team