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Paulina M
1 reviews | Active since Dec 2020
07 Apr 2022, 10:03
Death claim
I had loged a claim for my late sister, with an estate account opened for her children under my mothers name as a guardian. Metropolitan expect my mom to open an account for this 2 minor children, we don't know how the hell is that possible. We are mourning, you are making things very difficult for us. I have requested a call back from a claim assessor but no one bothers to call me back. This is really pathetic for a company such as yours, I am flabbergasted.
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Metropolitan Life's replyOfficial
07 Apr 2022, 19:08Dear Paulina
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear about your sister's passing. Our thoughts an prayers go out to you and your family during this time of bereavement.
We regret that you have encountered challenges with the payment of the claim to the two beneficiaries.
We can see that our claims assessor called you back earlier today, as requested.
We trust that the above resolves the matter for you
#What matters to you, Matters to us!
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear about your sister's passing. Our thoughts an prayers go out to you and your family during this time of bereavement.
We regret that you have encountered challenges with the payment of the claim to the two beneficiaries.
We can see that our claims assessor called you back earlier today, as requested.
We trust that the above resolves the matter for you
#What matters to you, Matters to us!
Regards
Client Care Team
Metropolitan Life's reply07 Apr 2022, 19:08
Official
Dear Paulina
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear about your sister's passing. Our thoughts an prayers go out to you and your family during this time of bereavement.
We regret that you have encountered challenges with the payment of the claim to the two beneficiaries.
We can see that our claims assessor called you back earlier today, as requested.
We trust that the above resolves the matter for you
#What matters to you, Matters to us!
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to hear about your sister's passing. Our thoughts an prayers go out to you and your family during this time of bereavement.
We regret that you have encountered challenges with the payment of the claim to the two beneficiaries.
We can see that our claims assessor called you back earlier today, as requested.
We trust that the above resolves the matter for you
#What matters to you, Matters to us!
Regards
Client Care Team