1 reviews | Active since Sept 2016
Death Claim
My mother had a funeral policy via Jet store. We have submitted a claim two weeks ago and we've been making a follow up with the underwriter which is Metropolitan life. Last time I called I was transferred to 7 people within the same calls center telling me that they're transferring to people that are dealing with Edcon policy to this day we haven't received any communication from this company except an automated response on the claim we submitted. Mind due a claim was submitted on two different dates 11 April 2021 and 15 April 2021.
We are still waiting for this claim to be processed cause my mother was paying premium for this. It seems like this company only cared about the premium that were going through now that they have to pay what is due to us as a family they're playing games on us.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the death in your family. Our heartfelt condolences go out to you and your loved ones.
We regret that you have experienced delays with the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the death in your family. Our heartfelt condolences go out to you and your loved ones.
We regret that you have experienced delays with the claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
The claim payment shows cashed. Please check back with the claimant as the funds should already be available in the account.
Regards
Client Care Team
Thank you for your additional comments.
The claim payment shows cashed. Please check back with the claimant as the funds should already be available in the account.
Regards
Client Care Team